Shipping & Ordering Info
CONCOURS QUALITY PARTS
Whether you are just out for a Sunday drive, or showing your T-Bird in a local or Club Concours d’ Elegance, it is important for you to have Concours Quality authentic parts on your Ford. After 40+ years of showing Fords and Thunderbirds as well as selling parts for them. We know the difference between just ‘parts’ and ‘Concours Quality Parts’!
ORDERING BY TELEPHONE – TOLL FREE
Phone orders are welcome. Our toll free lines are open five days a week;
Monday through Friday, 8:00 a.m. to 5:30 p.m. Pacific Time. Dial toll free anywhere in the USA and Canada (800) 722-0009. Our local line is (775) 882-5100. Our FAX line number is (775) 882-2404. We proudly accept Visa/Discover/MasterCard orders by phone.
It is our goal to ship US orders within 24 hours! A large percentage of orders are in fact shipped the same day! Any part not in stock will be back ordered unless the customer requests “cancel back orders”. If we cannot ship the part(s) within 30 days, we will refund the appropriate amount due.
Free Shipping on Orders Over $300.00*
*In the lower 48 states if your order exceeds $300.00 in parts* we will ship it for FREE by UPS or US Postal Service. The only exceptions are “parts that we deem over-sized”.
Orders under $300.00 will be charged 10% with a $10.00 minimum.
Shipments outside the Continental US (Alaska and Hawaii included) or any premium transportation needed or at the customer’s request, such as UPS “First, Second or Third Day” air, or any other air carrier, will be charged at actual shipping cost. Some US and foreign shipments may not be sent by mail because the USPS has a much stricter
“Size & Weight Limit” for parcels.
GUARANTEE / RETURNS
We sell only the best parts available! All of our parts are guaranteed against defects in material or workmanship. Liability to Concours Parts & Accessories is limited to the replacement of the defective part only. If for any reason you are not completely satisfied with anything you have purchased from us, simply return it to us within 30 days of receipt for a “No Hassle” return. Please enclose a copy of the invoice and a reason for the return. We will then send you a refund for the part(s) returned. There will be NO restocking charge! All parts returned must be in original packaging with all accessory parts included(i.e. attaching hardware, etc.). Merchandise must also be in re-salable condition to receive refund.
DAMAGED MERCHANDISE – SHORTAGES
Merchandise damaged in shipment must be reported to the carrier (UPS, etc.) immediately and then held with all the shipping cartons. Also, phone us immediately so we may replace the damaged parts. In the case of shortages, defects or errors within your parts order. You must Phone us within 7 days of receipt to report the problem.
Due to periodic changes in prices by our suppliers, prices may change without prior notice.